In today’s world, Americans can survive without text messaging. We can even survive without a permanent address and mailbox. But it’s next to impossible to survive without a phone. Phones provide access to support systems, housing, and job opportunities. They …
You’ve likely heard it: mobile use is on the rise. In 2014, more people accessed the Internet using mobile devices than computers. That tipping point means if your company isn’t using an integrated communication strategy that includes text messaging, you’re …
Today, quality customer service is synonymous with electronic presentment and communication. It’s what customers expect: quick, convenient, and customized communication to meet their individual needs. It’s also a no-brainer for companies, if done well—increasing response rates, productivity, customer retention, and …